Hiya,
I'm having endless issues with the Leica ACE600 coater in my lab. It's been delivering uneven coatings, chewing through thread like nobody's business, and also eating it's way through power supplies (it's also really loud and really slow). For context, I've been in this job for coming to 6 months and this coater has been down for quite literally 50% of that time. Myself and a couple of other people I work with here who have Leica products are also really struggling with their customer service and response times. When I started this job, the coater had been broken for half a month and reported to them, and it took them two months for someone to come out. This time around, I've had incorrect parts sent to the incorrect building and still no idea when they'll be back to fix it. It's really hampering the functionality of my lab as I'm now entirely reliant on coating capabilities elsewhere in the university (which is then of course reliant on the relevant technical staff being available).
In my previous job, I really like the Quorum Q150T Plus but I'm interested to see what other labs are using and the general opinions/reviews of the different options available. Some money is available for me to buy a replacement but I want to make sure I buy an improvement, not another problem.
Thanks!
-Jen