Author Topic: error message regarding the JEOL stage  (Read 3905 times)

Mike Spilde

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error message regarding the JEOL stage
« on: January 15, 2014, 11:19:02 PM »
Last night one of my users reported an unusual error message. Checking the Probewin.err file this morning I found the following error:

Probewin, Error: Function level timeout in driver. Unable to communicate with JEOL SystemCommand Board, TCP/IP communication may have been interrupted, Procedure: JeolStopStage

Can anyone give me any idea of what this means and how to deal with it?

« Last Edit: January 16, 2014, 09:37:01 AM by John Donovan »

John Donovan

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Re: error message regarding the JEOL stage
« Reply #1 on: January 16, 2014, 09:34:41 AM »
Hi Mike,
A driver timeout means that the instrument did not respond to a command request within some time period, the default is 30 seconds.

After off-line discussion with Paul carpenter he wrote:

"Try restarting PFE, if it will not connect then the ethernet link is either not working or still hung waiting for the PC to provide something.

My first recourse is to cycle the OP power and completely restart the Jeol software (login again), and confirm that the Jeol software is working (I use present positions window and verify that cup retraction is being shown on that window).  If not, "reconnect to epma" from the Jeol menu.

Then launch PFE and all should be well.

The other simple issue may be that the power to the ethernet switch got somehow interrupted or yanked out of the switch assembly."

Does this help...?
John J. Donovan, Pres. 
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Mike Spilde

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Re: error message regarding the JEOL stage
« Reply #2 on: January 16, 2014, 02:17:26 PM »
Thanks John and Paul.

Recycling the OPE power does the trick. There seems to be some intermittent problem with the stage. When it happens, the Swing Mouse window (allows the two JEOL computers to share a mouse) pops up and says it lost control, which I've never seen before. Paul, does your 8200 still use Swing Mouse?