Hello Ara,
For assistance with these issues, you should contact tech support.
I am not technically tech support, but I can get you in contact with the correct team.
Please contact me at stephen.seddio@thermofisher.com.
Alternatively, if you are located in the US, you can contact tech support here:
(800) 532-4752
Select Option “2” For Tech Support
Then
Select Option “9” For EDS Support
Thanks,
-Steve